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Diana Montero

Diana Montero

Recent Posts

Diana Montero

Diana Montero

Recent Posts

Boosting Women in Leadership Webinar: Your Questions Answered

Back in 2019, we hosted a webinar on how organizations can tackle the gender gap in the workplace and boost women in leadership. From advice for women hoping to advance their careers to designing female leadership programs, today we look back at...

How Customer-Centric is Your Organization? Results from Our Quiz

A few weeks ago, we invited you to take our quiz to find out how customer-centric your organization is. Today, we share those results and include our recommendations on how to improve your organization’s relationship with its customers as we delve...

A 5-Step Plan to Improving Diversity & Inclusion in the Workplace

Not only is improving diversity and inclusion in the workplace an obvious ethical responsibility, it's also proven to bring better results for organizations. From boosting innovation,to helping teams perform better and retaining top talent,...

3 Actions to Enhance Customer Centricity in the Workplace

Customer centricity is so much more than a marketing tactic, it is a way of doing business, a mission. Great companies have a customer-centric culture that encourage employees to prioritize the customer experience. This approach helps to engage...

The Virtual Mindset Infographic: Top 10 Skills for Working Remotely

In the current COVID-19 crisis, remote working has moved from an occasional or part-time preference to a full-time necessity. "But before the crisis struck ‘business as usual’, it was already a trend on the rise with the amount of people working...

5 Keys to Implementing Successful Women's Leadership Programs

Is your company currently implementing initiatives to achieve gender parity? What do you think is stopping your organization from accelerating female talent? In this article, we will cover 5 key elements that can help drive the success of women’s...

4 Tips to Develop Future Leaders in the Age of Automation

Technological trends are challenging the traditional corporate learning systems and programs used for talent development. To succeed in the future workplace, your L&D strategy should consider new technologies such as automation as an advantage...

Leading Innovation: The Do's and Don'ts

Are you prepared to lead innovation? Whether to offer better products and solutions for your customers, or to solve organizational challenges, you will need to have the right mindset and be equipped with the skills necessary for innovation success.

How to kill the phrase "because we've always done it this way"

You've probably heard this phrase before, most likely in a professional context, perhaps from a stakeholder or colleague. If you embrace and promote change, it can be frustrating, especially if it directly impacts business outcomes. Here I will...

Winning the Customer of the Future

How do you think the relationship with customers will evolve in the following years?

The customer of the future looks for authenticity, transparency, and speed. It seeks more control, personalization and community-based services. These customers...

Diana Montero

Diana Montero

Recent Posts

Boosting Women in Leadership Webinar: Your Questions Answered

Back in 2019, we hosted a webinar on how organizations can tackle the gender gap in the workplace and boost women in leadership. From advice for women hoping to advance their careers to designing female leadership programs, today we look back at...

How Customer-Centric is Your Organization? Results from Our Quiz

A few weeks ago, we invited you to take our quiz to find out how customer-centric your organization is. Today, we share those results and include our recommendations on how to improve your organization’s relationship with its customers as we delve...

A 5-Step Plan to Improving Diversity & Inclusion in the Workplace

Not only is improving diversity and inclusion in the workplace an obvious ethical responsibility, it's also proven to bring better results for organizations. From boosting innovation,to helping teams perform better and retaining top talent,...

3 Actions to Enhance Customer Centricity in the Workplace

Customer centricity is so much more than a marketing tactic, it is a way of doing business, a mission. Great companies have a customer-centric culture that encourage employees to prioritize the customer experience. This approach helps to engage...

The Virtual Mindset Infographic: Top 10 Skills for Working Remotely

In the current COVID-19 crisis, remote working has moved from an occasional or part-time preference to a full-time necessity. "But before the crisis struck ‘business as usual’, it was already a trend on the rise with the amount of people working...

5 Keys to Implementing Successful Women's Leadership Programs

Is your company currently implementing initiatives to achieve gender parity? What do you think is stopping your organization from accelerating female talent? In this article, we will cover 5 key elements that can help drive the success of women’s...

4 Tips to Develop Future Leaders in the Age of Automation

Technological trends are challenging the traditional corporate learning systems and programs used for talent development. To succeed in the future workplace, your L&D strategy should consider new technologies such as automation as an advantage...

Leading Innovation: The Do's and Don'ts

Are you prepared to lead innovation? Whether to offer better products and solutions for your customers, or to solve organizational challenges, you will need to have the right mindset and be equipped with the skills necessary for innovation success.

How to kill the phrase "because we've always done it this way"

You've probably heard this phrase before, most likely in a professional context, perhaps from a stakeholder or colleague. If you embrace and promote change, it can be frustrating, especially if it directly impacts business outcomes. Here I will...

Winning the Customer of the Future

How do you think the relationship with customers will evolve in the following years?

The customer of the future looks for authenticity, transparency, and speed. It seeks more control, personalization and community-based services. These customers...