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Yann Cartier

Yann Cartier

Recent Posts

Yann Cartier

Yann Cartier

Recent Posts

Navigating VUCA: How to Effectively Prepare Your Leaders

Businesses are grappling with a brave new world. A world where change is constant and ambiguity is now an ally. It’s easy to feel overwhelmed because it is overwhelming. There’s no doubt our employees feel this way too; roles shifting, skills they...

What is Customer Centricity and how to implement it in your business

Embracing a customer-centric business model in 2021 is becoming more and more vital as businesses look for ways to stand out, increase loyalty, and improve the user experience of their products and services. Internally, customer-centricity reflects...

Customer Insight Examples to Inspire Business Growth

Here at StratX ExL, we use experiential learning to develop customer centricity for Fortune 500 Companies. In this article, we shine the spotlight on notable B2C and B2B companies who prove that getting into the mind of the customer really is...

Quiz: How Customer-Centric is Your Organization?

A customer-centric organization will put customers at the core of their business purpose. But what does this actually look like and what steps can organizations take to become a customer-centric organization?

Le Figaro: Training in the Digital Age

Increasingly, companies are relying on technology and the internet to train their employees. According to an E-Doceo study, 75% of firms have already experimented with e-learning, virtual classrooms, web conferences, serious games and some have set...

Yann Cartier

Yann Cartier

Recent Posts

Navigating VUCA: How to Effectively Prepare Your Leaders

Businesses are grappling with a brave new world. A world where change is constant and ambiguity is now an ally. It’s easy to feel overwhelmed because it is overwhelming. There’s no doubt our employees feel this way too; roles shifting, skills they...

What is Customer Centricity and how to implement it in your business

Embracing a customer-centric business model in 2021 is becoming more and more vital as businesses look for ways to stand out, increase loyalty, and improve the user experience of their products and services. Internally, customer-centricity reflects...

Customer Insight Examples to Inspire Business Growth

Here at StratX ExL, we use experiential learning to develop customer centricity for Fortune 500 Companies. In this article, we shine the spotlight on notable B2C and B2B companies who prove that getting into the mind of the customer really is...

Quiz: How Customer-Centric is Your Organization?

A customer-centric organization will put customers at the core of their business purpose. But what does this actually look like and what steps can organizations take to become a customer-centric organization?

Le Figaro: Training in the Digital Age

Increasingly, companies are relying on technology and the internet to train their employees. According to an E-Doceo study, 75% of firms have already experimented with e-learning, virtual classrooms, web conferences, serious games and some have set...